Refund Period
Refunds will be made using the same payment method used to process the order in a maximum of 14 days, depending on your bank and the method of payment used.
Exchanges
You can exchange an item purchased on our website o within 30 days from the date of the shipment confirmation and in the same market where you made the purchase. The exchange will be possible as long as it is an exchange for the same item , by colour and/or size, it is in perfect condition, the price has not changed and the store has the item in stock.
Methods of Payment and Security
We accept the following payment methods:
- VISA
- PayPal
- MasterCard
The card details you provided will be processed with SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic commerce transactions. Credit cards shall be subject to authorisations and checks by their issuing entity, but if this entity does not authorise the payment we shall not be held responsible for any delay or failure to deliver, and we shall not be able to formalise any contract with you.
Process order
Once you have added all the items you want to buy to the basket, the next step will be to process the order as a registered or unregistered user and make the payment. To do so, you must follow the steps of the purchasing process, filling out or verifying the information requested in each step. Additionally, during the purchasing process, you will be able to modify the details of your order before making your payment.
Types of Shipments and Delivery Periods
Delivery times depend on the type of delivery selected.
Shipping prices may vary based on shipment type, size and destination.
Delivery periods are understood to begin 24 working hours following the date of purchase. Weekend and public holidays are excluded from delivery periods. National, regional and local holidays are respected, as well as those of the market where our warehouse/logistics centre is located.